Privacy Policy

& INFORMATION ON COOKIES

 
 

Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously.

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. 

This Privacy Policy was last amended on 21st May 2018

This policy was last updated on in line with GDPR requirements. It may be updated in the future and we will post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though.

 

GENERAL INFORMATION

Sonja Elisa takes security and privacy seriously. This Privacy Policy explains how we collect, store and use personal data when you browse www.sonjaelisa.com or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.

 

WHAT INFORMATION DO WE KEEP?

 1- Your personal data includes the information you provide, on the website (including any forms you complete), or during an electronic mail enquiry about you.

Examples of this personal data include your name, your email address, address including postcode which you provide to us when you set up an account and subsequently amend in the My Account section when you go to checkout; and any correspondence when you contact us.

2- Other information we collect
We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person. Here's the information that we collect and how we use it:


•We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from Sonja Elisa to develop and improve our products and understand customer behaviour.

•We monitor traffic information, including things like page visits, email clicks, referring sites. We use this information to improve our website, advertising, promotions, and to understand customer purchasing behaviour. Please see further down regarding Cookies.

•Sonja Elisa does not store any credit card data. When payments are processed via credit card, we use third-party vendors that are PCI-DSS compliant. At no point does Sonja Elisa have access to your credit card information. For further information on how we meet industry standards for credit card information security visit https://freewebstore.com/PCI_compliance.html.


  

HOW DO WE USE YOUR INFORMATION?

•To deliver your purchases, send you order updates or other information related to your purchases.

•To remind you of products you have placed in your basket on the Website, but have not purchased.

•Marketing emails: If you have signed up, we’ll send you marketing emails to keep you updated on news, VIP offers, styling advice and other articles.

How to stop receiving marketing emails:

• Through your account settings

• By clicking on the ‘unsubscribe’ link in any email

• By contacting us by email at info@sonjaelisa.com

Please note unsubscribing from marketing emails will not stop service communications (order related emails) .

  

HOW DO WE STORE AND PROTECT YOUR DATA?

We use technical and organizational security measures to safeguard your personal data and to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration.

  

WHO WILL WE SHARE YOUR PERSONAL DATA WITH?

We will keep your data protected and only share it with necessary third parties to give you service:

• Service providers (Freewebstore) and sub-contractors for the performance of any contract we enter into with you (e.g. payment services, shipments, fraud investigations and bill collection)

• Newsletter providers (MailChimp) only in the case you signed up for marketing emails.
 There’s no third-party tracking in messages we send through MailChimp besides MailChimp’s own analytics. MailChimp’s privacy policy is available at http://mailchimp.com/legal/privacy


• Law enforcement or regulatory agencies, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user or any third party to legal risks or liability.


• Stripe and PayPal to process payments. You can optionally provide your email for a receipt. Your payment information and email is subject to their respective privacy policies https://stripe.com/privacy and https://paypal.com/privacy

We do not share data with third party marketers.

  

HOW LONG DO WE RETAIN YOUR DATA?

We’ll keep your information for as long as you have your account, or as long as needed to be able to provide the services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

WHAT ARE YOUR RIGHTS?

You have the following rights with regard to your personal information:

• Access: You have the right to access data we hold about you.

• Request correction or deletion: You have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right or obligation to retain it).


• Object to direct marketing: You have the right to object to direct marketing which can be exercised at any time without restriction. Please allow at least 3 working days for your request to be actioned. You can opt out of receiving marketing communications by contacting us by email or clicking the “unsubscribe” link in any communication you receive.

  

INFORMATION ON COOKIES

What is a cookie?

A cookie is a small text file that is stored on your computer when you enter a web page. This text file stores information that can be read by the page when you re-enter. Some of these cookies are essential, as without them the page may not work correctly. Other cookies are very useful, because they remember your username safely, and your preferences, for example, language. Thanks to the cookies it is not necessary that you provide the same information every time you open a page.

Why are cookies used?

Cookies are used to deliver a more personalized experience with your preferences. In this way you will not have to provide the same information each time you visit the store page. Cookies are also used to improve page performance as they make the buying process easier and help you find specific items quickly. 

How I can disable cookies?

You can modify your browser preferences to disable cookies, but remember that if you turn them off, this might affect your browsing on our site and you might be unable to access certain parts of our site.

 

LEGAL NOTE


1- Information about the owner of this website:

Name: SONJA ELISA RAASTE

Address: C / Monec 17, 2-1, 08003 Barcelona

Phone: +34 627524405

Email: info@sonjaelisa.com


2- Intellectual Property Rights:

The contents of this site, including, among others, images, logos, graphics, animations, texts or computer applications, whatever their format, programming language and form of representation and the domain name are www.sonjaelisa.com owner’s property and are protected by international laws and treaties on intellectual and industrial property, as well as the rules governing domain names.

Users of the website can make private use of the Website and its contents. In no case may they make commercial use of these contents, alter them in any way, reproduce them beyond their private use, distribute or communicate them publicly. Any copying or unauthorized use of the design or content which differs from that expressly permitted by Sonja Elisa Raaste, in their capacity as owner of the intellectual property rights, will affect the rights of such owner. The use of the contents of the Website for any purpose or in any manner other than that permitted by the owner in this "Legal Notice" is strictly prohibited. If users wish to use the brand names, logos or other distinguishing features available on the website of Sonja Elisa Raaste, they may request the necessary authorization by contacting us by the means of contact indicated in this Legal Note.

The user of this website undertakes to respect these rights and to avoid any action that could harm them. In this sense Sonja Elisa expressly reserves the right to take any actions, both civil and criminal, to protect their legitimate rights of intellectual property.