Terms of Use and Conditions


1.Products

The Seller will do everything possible so that the photographic images of their products accurately represent the products offered. Each product is accompanied by a precise description of its main features. If there is an evident lack of correspondence between the characteristics of the product and its representation, the client can return the item and get a refund.
In any case the customer must be aware that each item is unique, painted and made by hand, so it may have small imperfections or irregularities proper of artisan products.


2. Prices

The Seller reserves the right to change prices at any time, but the products will be billed based on the current rates at the time the order is registered.


3. Taxes

The prices of products displayed on the website of the Seller, include the added tax value (VAT), applicable in each case. Purchases delivered to any territory of any of the member states of the European Union are subject to VAT.


4. Availability

Our products and prices are valid while the product is exposed, always depending on available stocks. 
Being unique products, only one unit per model is available. If you want a product that has been sold, please contact us at info@sonjaelisa.com and we can create a similar new piece (never exact) of the item you want.
If the product is not available once the order is processed, the customer will be informed by e-mail or phone, being able to make a change or cancel the order. The customer will receive the reimbursement of the full or partial amount of the order within a maximum period of 14 days.


5. Payment

Payment for purchases is made by card or PayPal. PayPal is a service provider specializing in the issuance of electronic money between the buyer and the third payment, and ensures confidentiality of the buyers bank details. The Seller shall not in any event have access to your bank details or keep them on its servers. For this reason, you must provide them again every time you make a new transaction on our site. COD Payments are not accepted (cash on delivery).


6. Shipments

International shipments are available.
Delivery time will vary depending on the shipping method and the destination. Seller shall not be held liable for any customs charges or import duties.
Products are shipped to the address specified by the buyer. In order to optimize the delivery, we suggest you provide a direction in which the order can be delivered during normal business hours.
Standard shipments are made through Correos – the Spanish postal service operator. Faster courier services are available too.
As soon as the order leaves the seller's premises, the customer will receive an order confirmation email.
From this point, the client will have a tracking number (available if the method permits) to track the order.
The Seller assumes no responsibility for the consequences of any delay in the delivery.


7. Special Offers

The Seller reserves the right to make special offers on prices.


8. Returns and Exchanges

The customer shall have a period of seven days from receipt of the order to make the return of products. The customer must notify the Seller within the stipulated time of their desire to exercise the right of return. The return shipment must be delivered together with the delivery note and invoice issued by the Seller, and the customer will bear with the cost.
The customer may return any item purchased provided that the products have not been opened or used and retain their seal or original packaging. In these cases, the Seller will make the refund through the same method of payment used. If a product other than that requested by the client was mistakenly delivered to Seller, it will be retrieved and the right product sent at no additional charge to the buyer.
Customized product orders may not be returned.
For any incident related to the return of items you may contact us via email: info@sonjaelisa.com.
The Seller guarantees its customers the possibility to cancel your order at any time and at no cost if the cancellation is communicated before the order has been made available to the carrier for shipment.


9. Modifications

The Seller reserves the right to make any changes or modifications deemed desirable at any time and without notice, in terms of products and their availability.
The seller reserves the right to unilaterally modify the terms of sale, as well as the conditions and terms of use of this website. The amendments to the conditions of use will be valid at the time of publication on this website.


10. Customer Obligations

The customer agrees at all times to provide truthful information about the data requested in the user registration form or when placing an order, and to keep it updated at all times.
The customer agrees to accept all terms and conditions contained in these Terms and Conditions understanding that they reflect the best possible service for the type of activity carried by the Seller.
The customer also agrees to guard their personal access codes to our website.


11. Applicable law and jurisdiction

The purchases made with the Seller are subject to the laws of Spain.
In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts of the customer.