FAQ


Please find below some frequently asked questions. Should you not find an answer to your question here, please do not hesitate to contact me via email at info@sonjaelisa.com
 

Are the scarves made from 100% silk?

Yes. Only 100% silk is used to make the items.

Are the scarves and bow ties hand painted?

Yes. All accessories have been hand painted one by one, as they are unique and one-of-a-kind products. No screen printing or digital printing is used.

What does ‘Hand Rolled” mean?

The edges of the scarves are ‘hand rolled”. This means they were delicately sewn by hand instead of using a sewing machine to finish the hems.

Why is there no care label on the product?

A care label has not been attached to the products due to aesthetic disadvantages. Every product comes with composition and care instructions on a separate card, please keep this card as a future reference.

Can I iron my scarf or pocket square?

After you have folded, tied and worn it for a while, your silk scarf will naturally get wrinkles, and you may find that your scarf or pocket square requires ironing. Although fragile, silk is also a very strong material and it is fine to use an iron to remove any creases. Hanging your scarf overnight will help remove most of the wrinkles, but to remove stubborn ones, set the iron on the lowest position. If you are unsure about doing this yourself, please take your product to an experienced professional.

Can I wash my scarf or pocket square?

You can delicately hand wash your scarf. If you are not sure how to do this yourself, please take your product to an experienced professional. Do not dry-clean.

Can I wear my silk scarf year round?

Yes, you can wear silk scarves whatever the season and climate. Thanks to its natural temperature-regulating properties, it is an all-climate fabric. Silk is naturally warm and cozy in the winter and cool when temperatures rise. You can style the scarves differently and use them not only around the neck but also as headbands, bandanas, wristlets, or tied to your handbag. Also offered for colder climates and seasons are the pieces that are paired with different material shawls and fabrics to create more confortable and warmer pieces.

Why choose silk?        

Silk is the Queen of Fabrics. Because of its natural protein structure, silk is the most hypoallergenic of all fabrics. Is is also an all-climate fabric, warm and cozy in winter and comfortably cool when temperatures rise. Its natural temperature-regulating properties give silk this paradoxical ability to cool and warm simultaneously. Silk garments thus outperform other fabrics in both summer and winter. Silk worn as a second layer warms without being bulky. Silk is highly absorbent and dries quickly. It can absorb up to 30% of its weight in moisture without feeling damp. Silk will absorb perspiration while letting your skin breathe. In spite of its delicate appearance, silk is relatively robust and its smooth surface resists soil and odors well. And while silk abrasion resistance is moderate, it is the strongest natural fiber and, surprisingly, it easily competes with steel yarn in tensile strength.

What makes my scarf or bow tie unique?

All of the scarves and bow ties have been hand painted personally one by one, as well as sewn by hand using artisanal methods, such as the hand-rolled hem quality finish.

Why do Sonja Elisa scarves and bow ties make luxurious gifts?

Unique and beautiful items that stand out of the crowd, they are packaged in a luxury signature box with a beautiful ribbon. If you wish to add a note in the box please send your message to info@sonjaelisa.com

Is the color of the scarf I ordered exactly the same as the one in the photos?

Website photos are intended to be as faithful as possible to the scarf and bow tie colors, but there might be a slight difference between printed photos, photos you see on your computer monitor and real items.

 

What currency are prices shown in?

Prices are shown by default in Euros, but you can change this in the top right hand corner drop down menu next to the cart icon, to the currency of your choice.

Do you ship internationally?

Sonja Elisa is an international brand proud to ship WORLDWIDE from Barcelona, Spain. For more details, see the FAQ on shipping. Please note that prices do not include any customs duties and other local taxes. Please check this point with your local customs authorities.

What does shipping cost?

Complimentary standard shipping is available for orders +50€ worldwide. If you wish to receive your items in a more timely manner, you can select a courier service when you are checking out from the available options depending on your location. Prices will be shown next to the method of shipment. Please note that prices do not include any customs duties and other local taxes. Please check this point with your local customs authorities.

All orders shipping to SPAIN will have complimentary Express shipping.

How long does shipping take?

Once your order is placed on the website, it will usually be shipped on the next working day. If you chose standard shipping, and depending on your location, as items are traveling via Spanish Post, they could take anywhere between 3-4 days for local orders and 7-10 days for rest of Europe and USA. For other destinations it might take longer. You will be sent a tracking number when possible so you can track the delivery progress.

Can I cancel my order?

Yes, you can cancel your order at any time BEFORE the items are shipped. Please contact info@sonjaelisa.com

Can I return my order?

If you are not satisfied with your items, you may return them within 7 days from receipt, if the items have not been used or worn and are returned with tags intact in the original packaging. Please send them back (customer to bear costs of returns) and you will receive your refund once items have been returned and received through the same method of payment used.

If you received an item you did not request by mistake, it will be replaced at no cost for the customer.

In case it was a custom made item, returns are not accepted.

Please send your inquiry to info@sonjaelisa.com

I love your scarves and I would be interested in selling them. What are my options?

Retailers and store owners are welcome to send a message to info@sonjaelisa.com regarding wholesale.

If you are a skilled sales representative you are also welcome to contact Sonja Elisa, whatever your location.

Is it safe to use my credit card online on the website? What methods of payment can I use?

Yes, you can proceed safely with your payment through the secure e-commerce platform and PayPal check-out processing. There is no need to open an account with us or to have a PayPal account. You can pay with a VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER or PAYPAL debit or credit card. Please contact us if you would like to pay by any other means. Your information is strictly confidential and only PayPal receives it.   All other personal information and email addresses will remain strictly confidential and will not be shared with third parties.

If I sign up for the newsletter, will I receive too many emails?

No, when you sign up for the newsletter, you will receive a welcome email, and once in a while, you will receive news on new products, special promotions, tips on how to wear your scarves or general information about the brand and products. Your email address (and all other personal information) will remain strictly confidential and will not be shared with third party marketers. If you would like to stop receiving messages, you can unsubscribe at any time.

Please see the Privacy policy for more details here https://www.sonjaelisa.com/page/privacy_policy