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FAQ


Please find below some frequently asked questions. Should you not find an answer to your question here, please do not hesitate to contact me via email at info@sonjaelisa.com
 

Is the color of the item I ordered exactly the same as the one in the photos?

Website photos are intended to be as faithful as possible to the item, but there might be a slight difference between printed photos, photos you see on your computer monitor and real items.

 

What currency are prices shown in?

Prices are shown by default in Euros, but you can change this in the top right hand corner drop down menu next to the cart icon, to the currency of your choice.

Do you ship internationally?

Sonja Elisa is an international brand proud to ship WORLDWIDE from Barcelona, Spain. For more details, see the FAQ on shipping. Please note that prices do not include any customs duties and other local taxes. Please check this point with your local customs authorities.

What does shipping cost?

Standard shipping is available for all orders worldwide. Prices will be calculated during the checkout procedure. Express shipping is also available if you wish to receive your items in a more timely manner. You can select a courier service when you are checking out from the available options depending on your location. Prices will be shown next to the method of shipment. Please note that prices do not include any customs duties and other local taxes. Please check this point with your local customs authorities.

 

How long does shipping and delivery take?

Once your order is placed on the website, it will usually be shipped on the next working day. If you chose standard shipping, and depending on your location, as items are traveling via Spanish Post, they could take anywhere between 3-4 days for local orders and 7-10 days for rest of Europe and USA. For other destinations it might take longer. You will be sent a tracking number when possible so you can track the delivery progress.

Can I cancel my order?

Yes, you can cancel your order at any time BEFORE the items are shipped. Please contact info@sonjaelisa.com

Can I return my order?

If you are not satisfied with your items, you may return them within 7 days from receipt, if the items have not been used and are returned with tags intact in the original packaging. Please send them back (customer to bear costs of returns) and you will receive your refund once items have been returned and received through the same method of payment used.

If you received an item you did not request by mistake, it will be replaced at no cost for the customer.

In case item arrives broken or damaged, please contact us with pictures of how package arrived so we can sort out for a replacement to be sent.

Please send your inquiry to info@sonjaelisa.com

I love your items and I would be interested in selling them. What are my options?

Retailers and store owners are welcome to send a message to info@sonjaelisa.com regarding wholesale.

If you are a skilled sales representative you are also welcome to contact Sonja Elisa, whatever your location.

Is it safe to use my credit card online on the website? What methods of payment can I use?

Yes, you can proceed safely with your payment through the secure e-commerce platform and PayPal check-out processing. There is no need to open an account with us or to have a PayPal account. You can pay with a VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER or PAYPAL debit or credit card. Please contact us if you would like to pay by any other means. Your information is strictly confidential and only PayPal receives it.   All other personal information and email addresses will remain strictly confidential and will not be shared with third parties.




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